Hiring a cleaner means giving a person you have never met a key, a door code, or a morning alone in your flat. Everybody signs up for this and almost nobody talks about it.
It is a reasonable thing to want to know who that person is. Here is what you can fairly expect a cleaning company to tell you, and what it should be careful never to give away.
What you should know before the day
The name of the person or team coming
Not a booking reference. A name. If the company cannot say who is assigned to your address the day before, it usually means the schedule is decided that morning by whoever is free — which is also why the same standard is hard for them to hold.
Whether it is the same people each time
For a recurring cleaning this matters more than most people expect. A team that has cleaned your home before knows where the vacuum goes, which floor cannot take water, and that the cat gets out if the balcony door is opened. Constant rotation costs you quality every single visit.
How they get in, and what happens to the key
Ask where your key is kept between visits, who has access to it, and what happens if the cleaner is off sick. “We will sort it out” is not a procedure.
Who to contact during the cleaning
If you are at work and something needs deciding — a door is locked, a delivery arrives, the neighbour is drilling — there should be an obvious way to reach someone who can decide.
What the cleaning company should not do
There is a second half to this that customers rarely think about, and it is about your data.
Cleaning staff need to know the address, the time, and what needs doing. They do not need your full name, your phone number, your email, what you paid, or your booking history. Every company that passes all of that around in a group chat or a shared spreadsheet is treating your personal information carelessly — and under the GDPR, they are also treating it unlawfully.
Ask what the cleaners actually see about you. It is a revealing question.
How we handle it
We work in fixed teams in Copenhagen, each with a named manager, and we tell you which team is coming to your address.
In our own customer portal, ServiceTrack, you can see the team assigned to your booking with first names and photos, and who leads it. If we have to change the team, you see the change rather than being surprised at the door.
In the other direction, our teams see what the job needs: the address, the time, the service, the access instructions and your notes. They do not see the price you paid, your order history or your email. When a team manager needs to report something about your home, it reaches you through the platform — without your contact details being handed to anyone.
That split is deliberate. You get to know who is in your home; the people in your home do not get to know more about you than the job requires.
See our cleaning services in Copenhagen, or read about ServiceTrack.
