Privacy policy

1. Introduction

At Home Clean CPH, we take your privacy seriously. This Privacy & Cookie Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services, in accordance with the EU General Data Protection Regulation (GDPR) and the Danish Data Protection Act (Databeskyttelsesloven).

By using our website, you agree to this policy. If you do not wish for data to be collected, you can disable cookies (see below) and refrain from using the website.

2. Data Controller

Home Clean CPH
Email: support@homecleancph.com
Website: www.homecleancph.com

3. Cookies

Our website uses cookies to ensure functionality, analyze traffic, and improve your experience. A cookie is a small text file stored on your device to recognize it, remember preferences, and compile anonymous statistics. Cookies cannot contain viruses or harmful code.

You can delete or block cookies at any time via your browser settings. See instructions at minecookies.org/cookiehandtering. If you block cookies, some features may not function properly and certain content may be inaccessible.

Learn more in our Cookie Policy.

4. Personal Data We Collect

We collect and process personal data when you:

  • Visit our website (via cookies and analytics tools)
  • Fill out forms or make a booking
  • Subscribe to our newsletter
  • Contact us via email or phone

We may process the following types of data:

  • Technical data (IP address, browser type, operating system, device ID)
  • Usage data (pages visited, actions on site, time spent)
  • Contact data (name, address, phone number, email)
  • Transaction data (payment method, invoice details)

We only collect information that is relevant for the purpose of providing our services.

5. Legal Basis for Processing

We process your personal data under the following legal bases (GDPR Article 6):

  • (b) Contract performance – to deliver cleaning services and manage your bookings.
  • (c) Legal obligation – to comply with accounting and tax laws.
  • (f) Legitimate interests – to improve our services, ensure website security, and manage client relationships.
  • (a) Consent – for newsletters and non-essential cookies.

6. Purpose of Data Processing

  • Managing bookings and delivering cleaning services
  • Communicating with you (email, phone, SMS)
  • Processing payments and issuing invoices
  • Sending optional newsletters or promotional content (only with consent)
  • Improving our website and marketing relevance

7. Data Storage and Retention

We retain your personal data only as long as necessary for the purpose collected or to comply with legal obligations.

  • Accounting and payment records: kept for 5 years per Danish bookkeeping law.
  • Marketing data: deleted upon withdrawal of consent.
  • Website analytics data: typically retained for 26 months.

When data is no longer needed, it is securely deleted or anonymized.

8. Data Sharing and Transfers

We may share data with trusted third parties who assist in operating our business, including:

  • IT and web hosting providers
  • Payment processors
  • Accounting systems
  • Marketing and analytics tools (e.g., Google Analytics, Meta Ads)

All partners act as data processors and process your data only on our behalf under GDPR-compliant agreements. We do not sell or rent your data to third parties.

Data may be transferred outside the EU/EEA only where adequate protection is ensured, for example through the European Commission’s Standard Contractual Clauses (SCCs) or other valid transfer mechanisms.

9. Security Measures

We use appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Examples include encryption, secure servers, limited employee access, and regular data protection reviews.

10. Your Rights

You have the following rights under the GDPR:

  • Access – request a copy of your personal data.
  • Rectification – correct inaccurate or incomplete data.
  • Erasure – request deletion (“right to be forgotten”).
  • Restriction – limit processing under certain circumstances.
  • Data portability – receive data in a machine-readable format.
  • Objection – to processing based on legitimate interests or direct marketing.
  • Withdrawal of consent – at any time for marketing or cookies.

To exercise your rights, contact us at support@homecleancph.com. We will respond within 30 days.

11. Complaints

If you believe your data has been processed unlawfully, you have the right to file a complaint with the Danish Data Protection Agency (Datatilsynet):

Carl Jacobsens Vej 35, 2500 Valby, Denmark
Website: www.datatilsynet.dk
Phone: +45 33 19 32 00

12. Updates to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect legal, technical, or operational changes. The latest version will always be available on our website, with the effective date updated accordingly.

Dagmarhaven 28, 2.1.
 2665 - Vallensbæk Strand
Telephone: +45 91628399
Email: support@homecleancph.com

Here you can find some of the most frequently asked questions:

At what time do we carry out a general cleaning of a home, office or store?

Usually we do it in the course of a morning or an afternoon depending on the tasks to be carried out and the size of the house.

How many people come to perform cleaning services?

We do it with a number of two people for each cleaning, so that none of us is cleaning for more than 4 hours in a row, since we consider that these are the optimal hours in which we as cleaners can do our best and offer the most detailed cleaning and deep.

What is the procedure to hire a cleaning service?

You can contract our services directly here on our website by selecting the service you want, the time you need and the frequency with which you want it or you can also get in touch with us via Mail, Whatsapp or online chat, we arrange your service at the time that suits you best to assess everything you want to do and thus offer you the best possible price without any kind of commitment. From the acceptance, we specify the date and time that best suits you to perform the cleaning service.

What cleaning products and utensils are used? Are they included in the price?

The cleaning products we use are industrial products adapted for each type of cleaning, presenting a reduced aggressiveness with the materials, being neutral and liquid detergents. We avoid using acid or abrasive materials.
The utensils that we commonly use in cleaning are: vacuum cleaner, mop, broom, dustpan, rags and brushes.

And Yes, everything is included in the price.

Is it necessary for you to be in the house while we perform the cleaning service?

In the cleanings as you prefer, if you want to be at home while we do your contracted service we do not see any type of problem, or if for work or different reasons you cannot be at home, we will do the same job, some people choose to leave us the copy of your key or give us the code to enter and do our job. We understand that each client is different and must have a personalized treatment, and what better way than that we can work according to their needs or changes that they may have during the course of the contracted cleaning.

What can't we clean?

In general, we clean all areas of your home except those areas or objects that may present an accident risk for people, or breakage or damage to the objects or homes themselves.

If I'm on a budget, can I request a light cleaning?

If this is the case, tell us when you contact us, and so we can tell you if it is viable based on the service you request, if it is possible to do so while respecting our minimum quality standards.

How is payment for services made?

Payment will be 100% in full here on our website or through the mobilpay application once you have chosen your service. Once the payment is made, the date and time you have requested here on the website will be blocked.

We have different payment methods, which our website offers you on the payment screen.