Refund policy

At Home clean cph, we strive to provide high-quality products and ensure our customers are satisfied with their purchases. If, for any reason, you are not entirely satisfied with your purchase, we are here to assist you with our easy and hassle-free return process.

Return Conditions:

1. Return Period:

   • You have a 30-day window from the delivery date to initiate the return process.

2. Eligible Return Items:

   • Products must be in their original, unused condition, with all original tags and packaging.
   • We do not accept returns for personalized or clearance items.

How to Initiate a Return:

1. Contact Us:

   • Send an email to support@homecleancph.com with the subject "Return" and provide the following information:
     • Order number.
     • Description of the item you wish to return.
     • Reason for the return.

2. Return Approval:

   • Once we have reviewed your request, we will provide detailed return instructions, including the shipping address.

3. Shipping the Product:

   • Ship the product to the provided address. Ensure to securely package the item to prevent damage during transit.

4. Inspection and Refund:

   • Upon receiving the returned product and verifying that it meets the return conditions, we will process your refund. Please note that the refund may take up to [number of days] to reflect in your account.

Return Costs: Return shipping costs are the responsibility of the customer, unless the reason for the return is an error on the part of [Your Store Name].

Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order.

[Your Store Name] reserves the right to update or modify this return policy at any time without prior notice. If you have any questions or concerns, please contact our customer service team at support@homecleancph.com.