Refund policy

We sell cleaning services, not physical goods, so there are no returns or shipping.

A cleaning that has been carried out is not refunded. If something is not as it should be, tell us within 24 hours of the visit. If the complaint is reasonable and can be documented, we come back and redo the areas in question, as described in our Terms of Service.

Rescheduling and cancellation follow our Reschedule & Cancellation Policy. Damage is handled under our Damage & Breakage Policy.

The version published on those pages when you place your booking applies to your booking.

Nothing in this policy limits your mandatory rights as a consumer under Danish law.