ServiceTrack — your own customer portal
ServiceTrack is the customer portal we built for our own cleaning customers. It is included with every booking, at no extra cost.
Booking a cleaning is usually the last thing you hear until someone knocks on your door. You don't know who is coming. You don't know what was done while you were at work. If something in your home was already damaged, you find out weeks later, or never.
We are a cleaning company in Copenhagen, and that bothered us enough to fix it. So we built our own software instead of buying an off-the-shelf system. It is called ServiceTrack, and every customer of Home Clean Service ApS gets an account.
What you can see in ServiceTrack
Your bookings, in a calendar
Every cleaning you have booked with us, past and upcoming, in one place. Date, time, service and duration. No searching through old emails to remember when you booked the deep cleaning.
Who is coming to your home
Cleaning means letting people into your home. You should know who they are before they arrive. ServiceTrack shows you the team assigned to your booking with first names and photos, and who the team manager is. If we change the team, you see the change.
Before and after photos
Our teams document the work. You see the rooms before we started and after we finished, sorted by what they show, so you can judge the result yourself instead of taking our word for it.
Anything we find, reported honestly
If we find damage, a stain that will not come out, an appliance that was already broken, or something that stopped us from doing the job properly, we report it with a photo and a written note. It goes on your booking, so it is documented and dated. This protects you as much as it protects us.
Your receipts and your history
Every service you have had from us, with its receipt, in one list. Useful at the end of a tenancy, useful for your accountant, useful when you simply want to know how long ago the windows were done.
A direct line about this specific cleaning
Write to us from inside the booking. No explaining which address, which day, which team — it is all attached to the message already.
Why a cleaning company writes its own software
We could have bought a scheduling system. Most cleaning companies do. What you get is software written for the company, not for the customer: it tells the office where the staff are, and it tells you nothing.
Building it ourselves means we decide what the customer sees. It also means that when a customer says “I would like to see X”, we can actually add X. Several things in ServiceTrack exist because a customer in Copenhagen asked for them.
It also means our operation runs on the same data you see. The photos in your portal are the photos our team took on site. The team shown on your booking is the team that was actually dispatched. There is no second, prettier version of the truth for customers.
Your data stays yours
ServiceTrack is built so that you can only ever see your own bookings, your own photos and your own messages. That is enforced in the database, not just hidden in the interface.
It works the other way too. Our cleaning teams see the address, the time and what needs doing. They do not see what you paid, and they do not get your personal details handed to them because a report needed sending. We designed it that way on purpose, and it is how we keep the platform compliant with the GDPR.
How to get your account
- Book a cleaning on this website.
- A few minutes later you receive an email from Home Clean Service ApS with a link.
- You choose your own password. We never send you a password by email.
- That is it. Your booking is already in there, waiting.
If you are already a customer and have not set a password yet, write to support@homecleancph.com and we will send you the link.
Questions people ask
Does ServiceTrack cost anything?
No. It is part of the service you already pay for. There is no plan, no upgrade and no advertising in it.
Do I have to use it?
No. You can book, pay and be cleaned without ever logging in. The portal is there if you want it.
Can I see the photos from a cleaning that already happened?
Yes. Past bookings keep their photos and notes.
Is it available in Danish?
Yes. ServiceTrack and the emails we send are in Danish or English, depending on the language you booked in.
I run a company — can we use it for our offices?
Yes. Business customers get the same portal for every address we clean, which makes it considerably easier to check what was done where. Write to support@homecleancph.com and we will set it up.
Book a cleaning and see it for yourself
Every booking made on this website comes with a ServiceTrack account. See our cleaning services in Copenhagen.
