Cancellation policy

Subscription Policy

This policy applies to recurring cleaning subscriptions with Home Clean Service ApS. Your written cleaning agreement always applies together with this policy.

1. Recurring payments

By subscribing, you authorise Home Clean Service ApS to charge your payment card automatically for each scheduled cleaning visit, at the frequency stated at checkout (for example every 14 days). The amount per visit is the price shown at checkout, including VAT and the transport fee.

2. Changes to the subscription

The subscription cannot be paused, skipped or cancelled online. Any change to a visit or to the subscription must be requested by email to support@homecleancph.com or by phone/SMS to +45 91 62 83 99.

3. Cancelling or rescheduling a single visit

• 70 hours' notice or more: free of charge.
• 48–70 hours' notice: 30% of the visit price.
• 24–48 hours' notice: 50% of the visit price.
• Less than 24 hours' notice, or no access to the home: 100% of the visit price.

In case of illness or emergency, the visit can be moved free of charge to a date within 14 days, subject to availability, as described in your cleaning agreement.

4. Ending the subscription

Either party may end the subscription with 2 months' written notice, counted from the end of the month in which the notice is received. Visits during the notice period are carried out and charged as normal.

5. Price changes

We will notify you in writing at least 30 days before any price change. You may end the subscription without notice period if you do not accept the new price.

6. Failed payments and refunds

If a payment fails, we will contact you to update your payment method. If a visit is not carried out because of us, the amount for that visit is refunded or not charged.

Home Clean Service ApS · CVR DK 46336720 · Dagmarhaven 28, 2.1, 2665 Vallensbæk Strand, Denmark. Your statutory rights under Danish consumer law are not affected.